Jana Technology Services Blog

September 30, 2006

Cost Effective CRM: ZohoCRM

Filed under: Sales and Business Development,Technology — janats @ 1:24 pm

We are often asked about CRM’s for the salesforce, especially for the startup companies that we work with. Salesforce.com immediately comes to mind for them, but can work out quite expensive. There are others of course, SugarCRM, SiebelCRM etc, but the one that we really think that gives value for money is ZohoCRM. You may not have heard of it, but this CRM has most of the features you will ever need, and is currently free for up to 3 users with value for money pricing after that (starting at $12 per user).

There are actually two versions, an on-demand SAAS solution and On-premise edition (supports Linux and Windows) for dedicated in-house deployment.

ZohoCRM supports:

– Marketing activities via the use of campaigns, mass emailings, and fully customizable reports

– Sales Worklow alerts (via email)

– Sales pipeline analysis, competitor analysis, win-loss analysis, sales stage history, and sales forecasting analysis

– Very customizable user interface for setting up organization-wide CRM process (this includes the ability to rename tabs, creating custom fields, modifying page layouts using drag & drop, and much more)

– The UI is AJAX-based and this enhances the end-user experience

– Customizable reports- dashboards with more than 25 reports and Flash-based charts

– The ability to synchronize customer-specific contact information and email messages between Microsoft Outlook(TM) and Zoho CRM using Outlook Plug-in and add-on.

There is so much more that we would urge you to check out this new CRM contender.

For the record we have no affiliation with ZohoCRM

September 29, 2006

Useful way to try and prevent SPAM EMail

Filed under: Technology — janats @ 2:58 pm

SPAM mail is a problem for all of us and its getting worse. I don’t know about you, but we become reticent about having to fill out an online form or giving out our email address in case it is harvested for spam. Enter “Disposable Email”.

Mailinator seems to be one of the easiest to use. Whenever you need a disposable email address, just make up any word, then follow it with “@mailinator.com”. You don’t need to register in advance. Go to mailinator.com and enter that word. You can then retrieve any email that has been sent to that address. It will expire automatically sometime in the future – very useful….

September 23, 2006

Useful IBM resource

Filed under: Sales and Business Development — janats @ 3:45 pm

A very useful link if you need to get in touch with anyone at IBM – you need to know at least the surname of the person you need to contact, and preferably the full name. This is a great resource if you do business with IBM

IBM Employee directory

September 15, 2006

Google Competitor promises intelligent AI Searches

Filed under: Marketing,Uncategorized — janats @ 6:57 pm

The “first European search engine” is taking on Google with its propreitary AI technology. Accoona.eu has been designed to automatically understand what language is being used for a query. Accoona also outlines how the technology understands the meaning of a search query rather than just looking at individual keywords or boolean strings.

Accoona can be found at www.Accoona.com

Google Marketing

Filed under: Marketing,Uncategorized — janats @ 6:45 pm

Google sneaked out a nice little tool recently called Related Links. Web designers can place Related Links units on their site to provide visitors with links to useful information that’s relevenat to their site’s content, including news, searches and pages.

Ten Key differences between Web 1.0 and Web 2.0

Filed under: SAAS,Uncategorized — janats @ 4:40 pm

Web 2.0 is often spoken of as a future goal, but the truth is that the change from Web 1.0 to Web 2.0 is in many ways indefinable. The change is a gradual growth and we are currently witnessing the segway from one to the other, with new business models and companies showing what can be done, with the most fruitful area being Software as a Service (SAAS).

This being said, it is possible to highlight 10 key differences between Web 1.0 and Web 2.0:

1. Open standards Base: Ensure service connectivity is reliable

2. Ubiquitious Broadband: The infrastructure is now available to support web 2.0 models.

3. Less investment required: Companies can get far without a massive investment meaning companies can quickly be incubated to spread the risk.

4. Better Browsers: New format support, RSS etc enriches the user experience

5. Powerful development environments: AJAX is young but powerful and holds the promise of being easier to use compared to J2EE

6. Device convergance: Ability to access the web from a multitude of devices means on-demand services are more functional for real everyday use.

7. More Innovation: The de-skilling of the technological requirements mean more people get involved in trying to create, often from a more creative user-base.

8: Change in Use: The focus of the web and web 2.0 is firmly on usefuleness and in many cases commercial basis.

9. Maturity: Resiliance and Scalability are easier to provide with cheaper hardware and better understanding of how to achieve this.

10.History: Lessons from the dot com crash are noteasily forgotten…

September 14, 2006

Sales Reps Biggest Mistakes

Filed under: Sales and Business Development — janats @ 6:12 pm

Interesting Data from recent research breaks out a Sales Reps biggest mistakes from the viewpoint of a customer. One hundred and thirty eight customers were interviewed and the results were as follows:

Don’t follow up – 17%

Don’t listen to needs – 18%

Don’t follow companies buying process – 26%

Are pushy and aggressive – 12%

Don’t explain their solutions – 10%

Make inaccurate claims – 10%

Don’t understand the business or vertical – 4%

Act too familiar – 3%

Don’t know or respect competition – 2%

Other – 2%

In our experience not enough salesman treat sales as a vocation. It’s not good enough to just be able to “sell”. For example iff you are selling products into the Financial Services Sector then you need people who know the “space” – put another way, people who can “talk the talk and walk the walk” – who know their way around and understand the challenges faced.

Like any vocation, applied training, and adhering to a successful repeatable process has its own rewards.

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