Jana Technology Services Blog

October 31, 2006

SAAS: Forget the hype it’s here to stay

Filed under: Blogroll,SAAS,Web 2.0 Apps — janats @ 3:56 pm

The idea of Software as a Service (SAAS) is not new. It fomerly reared its head under the banner of ASP amongst other names and acronyms. So why is SAAS more significant and proving more alluring ? We would say there are at least three reasons:

1. Viability and the comfort factor: The outsourced service model has matured, and has a good record of success – Salesforce.com, Google, Netsuite, RightNow etc. Analysts an d VC’s are comfortable that these companies are going to be around in the future, and the Analysts are right behind the model.

2. The financial arguments for SAAS are conclusive. Using SAAS companies can amortise the cost of their software or infrastructure provider and turn it off or on based on demand. The model also allows them to average into things and to try out models that fiscally they may not be able to do in house. Companies can also change providers if the quality of service and cost are poor which puts the control in a companies hands rather than the software vendors hands.

3. The third is the change of the web itself. There had been very little change in browser technology since Microsoft released Internet Explorer. This meant that online application vendors had to work very hard to get online applications working because it was very complicated making an interactive application work within the browser.

Current SAAS providers such as SalesForce and Google are planning to build their own ecosystem of applications, hosted on their sites. SalesForce is already pushing ahead with AppExchange 2.0. Currently applications that can be built on AppExchange, a way for developers to build their own applications on top of Salesforce.com infrastructure, are still no match for applications built on top of Oracle or MS SQL. AppExchange 2.0 closes the gap.

SF have come up with a way to host both the data and the logic and according to Benioff, SalesForce CEO, this will go a long way towards being a fully formed web operating system. To maximise the power of this AppExchange needs more applications and to that end SalesForce is leasing a former Siebel facility in San Mateo, California with plans to turn it into an incubator for apps development. Cubes are to be leased for $20K per year to startups with onsite programmers providing help and support.

Amazon is probably not a company you would instantly associate with SAAS but they are offering an increasing number of Tech Services. Firstly there is S3, which offers digital storage at 15 cents per Gigabyte; EC2, which rents computing capacity to smaller web developers; Mechanical Turk, which pays humans to handle intelligent repetitive tasks, and this is without taking into account the 180K+ developers finding new uses for Amazon Web Services, including its E-Commerce code.

Benioff from SalesForce asks “do we really need to own everything. SAP and Microsoft tell them that they do. We disagree.” With the the economic way that Salesforce has been gathering momentum over the last few years, it seems that a lot of companies and users agree with him.

Here at Jana we have already seen the fruits of transitioning companies to an SAAS model. The transition can be painful and infrastructure has to be setup to embrace new revenue and marketing programmes, such as Affiliate programmes and web channel marketing, but we have already seen some amazing results with the companies that we have worked with.

As a revenue model, SAAS works. You aggregate users and have a predicatable revenue stream. From a user perspective they amortize their payment costs and have control and flexibility. Little wonder that SAAS has fuelled internet sites and development not seen since the late 90’s .com days.

New CIO Of BT Global Services Appointed

Filed under: Executive Movements — janats @ 3:11 pm

JP Rangaswami, previously CIO at Dresdner Kleinwort Investment Bank, was appointed new CIO of BT Global Services.  Rangaswami was responsible for radical changes in IT collaboration and communications approaches within the bank.

SmartStream Technologies appoint new CEO

Filed under: Executive Movements — janats @ 1:04 pm

UK fintech vendor SmartStream Technologies has appointed Ken Archer as its
new chief executive officer (CEO).


October 30, 2006

Could data theft undermine service outsourcing ?

Filed under: Uncategorized — janats @ 8:23 pm

 The recently aired Channel four documentary Dispatches may have had consumers wincing, but you can bet it also had a fair few executive managers reaching for their cell.  The programme showed the apparant ease with which personal details, inlcuding Bank Account Details, Credit Card Details etc, could be procured from employees at Indian call centres.  With more and more companies having Indian outsourcing operations, the risks of consumer personal data seem clear, but imagine the risk to the reputation of the large corporations if it comes to light that effectively part of their own organisation, albeit virtual, have been selling off their own consumer data.

The outsourcing industry in India is currently worth about $23 billion, and is *the major* factor in India’s economic rise.  Indian IT service companies point out that this type of theft is limited to one type of outsourcing – call centres. Ian Marriot, ann analyst at Gartner says “India is in danger of becoming a victim of its own success.  The increase in outsourcing is stretching India’s ability to meet the demand for experienced staff and soon European companies may need to consider alternative locations.”

October 3, 2006

Jana releases its own Social Bookmarks Tool

Filed under: Uncategorized — janats @ 8:19 am

With the acquirement of Del.icio.us by Yahoo we here at Jana became more uncomfortable of having our interests in the hands of a commerical body that at some point would no doubt try to exploit it.  To that end, with the aid of some open source software, we have released our own, which you can find at http://www.Jana.uk.com/bookmarks. I’m sure you’ll agree that is has all the features of Del.iciou.us, and now even supports the Del.icio.us API.  We’ll publish an article soon on how you can take advantage of this.  Feel free to use this whether you are clients or not.  It becomes more useful by aggregation as we all know.

Google Press Archive Service

Filed under: Marketing,Sales and Business Development — janats @ 8:14 am

Google’s News Archive Search – Yet another service that Google have sneaked out – this one lets you search back through news articles several years, decades, even nearly a century back.  This is quite a handy research tool, and yet again is(currently) free.

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