Jana Technology Services Blog

October 30, 2006

Could data theft undermine service outsourcing ?

Filed under: Uncategorized — janats @ 8:23 pm

 The recently aired Channel four documentary Dispatches may have had consumers wincing, but you can bet it also had a fair few executive managers reaching for their cell.  The programme showed the apparant ease with which personal details, inlcuding Bank Account Details, Credit Card Details etc, could be procured from employees at Indian call centres.  With more and more companies having Indian outsourcing operations, the risks of consumer personal data seem clear, but imagine the risk to the reputation of the large corporations if it comes to light that effectively part of their own organisation, albeit virtual, have been selling off their own consumer data.

The outsourcing industry in India is currently worth about $23 billion, and is *the major* factor in India’s economic rise.  Indian IT service companies point out that this type of theft is limited to one type of outsourcing – call centres. Ian Marriot, ann analyst at Gartner says “India is in danger of becoming a victim of its own success.  The increase in outsourcing is stretching India’s ability to meet the demand for experienced staff and soon European companies may need to consider alternative locations.”

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2 Comments »

  1. I would never NEVER outsource – man this is just work creation for the Indians – the QOS is crap and in many cases the thing you want done has to be brought back in-house to be finished – and to top it off they are farming off data also – we must be mad…..

    Comment by Ed Steele — October 31, 2006 @ 6:45 pm | Reply

  2. Amazing writing! Maria

    Comment by MECH SUN — December 20, 2007 @ 5:10 pm | Reply


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